Will Call is located at the main entrance gates—just follow the appropriate signs. Have your I.D. ready when picking up. Gate workers will match your ID to the appropriate order.
Camping gates/Main Gate
Sun: 10 AM – 6 PM
Mon-Tues: Noon – 8 PM
Wednesday: 9 AM – the duration of the festival (open 24/7) *Campers must be out by Thursday at 4 PM following the festival
Concert gates
Wednesday: 5 PM Thursday – Saturday: 11 AM
The Woods are open starting Thursday of the festival from 9 AM until 11 PM
All ages are welcome! Children ages 16 and under must be accompanied by a parent or guardian at all times. Hearing protection is strongly suggested for all festival attendees, especially for children.
Kids 5 and under get into the festival for free with a paid GA adult. They do NOT need a Camp Access Pass to enter the campgrounds. Kiddos of any age need the appropriate ticket if they will be in VIP, Reserved Lawn or The Pit.
Your 1-Day Parking Pass allows you to park for your selected festival day only. All vehicles with 1-Day parking must exit the General Parking Lot by 10 AM the following morning.
Yes, you’re welcome to bring a bike as long as it’s not motorized.
ALLOWED in concert grounds
All attendees are subject to search upon entry
NOT ALLOWED in concert grounds
All attendees are subject to search upon entry
Any bag larger than 5” x 7” MUST be clear to enter the concert grounds. Any size, any style of the clear bag is welcome. Camelbacks are welcome – please be sure they are empty to get through the concert gates (fill ‘em up at the free water stations!) Not only will this policy help us keep you safe, but we also anticipate fans getting through the concert gates quicker. Note: please leave lawn chair bags at your campsite or vehicle.
You are welcome to bring it into the campgrounds, just not inside the concert grounds.
South Pit Stop is open:
Tuesday: 4 PM – 9 PM
Wednesday: 10 AM – 10 PM
Thursday-Saturday: 6 AM – 2 AM
Sunday: 6 AM – 9 AM
North Pit Stop is open:
Wednesday: 12 PM – 8 PM
Thursday-Saturday: 6 AM – 8 PM
Sunday: Closed
Ice, snacks, beer, condiments, phone chargers, hot coffee, feminine hygiene products, etc. Fire rings are also available to rent. View full list here!
While acts are performing at the top of the hill, the next Main Stage act is doing sound checks. Unfortunately, for this reason, we can’t play those acts on the Jumbotrons as that would constantly interrupt viewing.
Download the app to see who is playing where! Star your favorites and you’ll receive show updates.
Yes, moshing is allowed at Rock Fest in a designated area as part of our pilot program. We’ve introduced a specific moshing zone at the Budweiser Boneyard stage to provide a safe space for fans who enjoy this aspect of the rock and metal experience. To ensure the safety and enjoyment of all attendees, we’ve also established separate zones for non-moshers. Please be mindful that hardcore dancing and flail moshing are not permitted, in line with our commitment to everyone’s safety. Join us in embracing the energy of moshing responsibly and making this new feature a positive experience for our Rock Fest community.
There are a couple different ways to get your hands on a M&G – win them from the radio stations on-site in Radio Row (next to the Main Stage) or from staff randomly gifting them throughout the grounds. We do not sell M&Gs.
There are porta-potties throughout the concert grounds and campgrounds. VIP restrooms are by the Main Stage outside of Section A.
We fully support all moms at our festival! Of course, you’re welcome to pump wherever you feel comfortable, whether that’s out in the open or in a more private setting. If you’re looking for a discreet spot, feel free to visit the EMS tent located at the top of the hill.
Get it delivered!
9 AM-3 PM, Thurs – Sat
Text only: 715-202-2632
Cash or Venmo
or stop in The Pit Stop
Yes, the medical tent is on the top of the hill.
During the festival, the lost and found is at the Info Booth at the top of the hill. After the festival, all lost and found items are transferred to the office. Email LostAtFest@gmail.com to see if your item was turned in. After one month, all unclaimed items are donated.
There are charging stations at all bars. Refer to the concert grounds map in the mobile app to see your options.
Yes! Handicap-accessible camping, parking, and seating are available. To purchase a handicap-accessible campsite (located in rows C, D & E), please call the office at 715.289.4401 with your handicap placard number. Visit our ADA page for more information.
Any attendees that need ASL interpreting services must request them through the Festival office (info@rock-fest.com/715.289.4401) a minimum of 2 weeks before the festival week, to allow proper time for an interpreter to prepare.
Only legitimate service animals, who have been trained to provide assistance to an individual with a disability, are welcome in the concert grounds. We strongly encourage the use of an identifying vest, harness, cape, or leash, so other fans do not attempt to pet or play with your service animal. Animal must stay leashed and with handler at all times, be cleaned up after, and handlers are liable for any damages/injuries caused. Please note, festival staff may ask you if the animal is a service animal required because of a disability. The festival reserves the right to remove both animal and fan if the animal jeopardizes the safety of other fans or staff. NO emotional support animals or companion animals allowed in the concert grounds (but they are welcome in the campgrounds).
It is possible that fireworks will be used during the event. We understand that sudden loud noises can be challenging for fans with sensitivities or PTSD. We recommend preparing accordingly, and you’re welcome to bring noise-canceling headphones or earplugs to help mitigate the sound.
One Black Hole Ammo Top Tier Lounge Package includes (6) 3-Day Concert Admission Passes, broken down into individual days. This gets your group of six into the festival all 3 days with exclusive access to the Black Hole Ammo Top Tier Lounge. You’ll have an elevated private lounge area furnished for your group of six, high-end hors d’oeuvres, a personal server, private bathrooms, and VIP parking. Plus, you’ll enjoy all-you-can-drink beverages (liquor, beer, bottled water, iced tea, and soft drinks).
You are physically receiving a wristband. We sometimes use the words “wristband,” “ticket” or “pass” interchangeably. We give you a 21+ wristband as you enter any bar area inside the concert grounds (have your ID with you!).
Yes! Show your Black Hole Ammo Top Tier Lounge wristband at the gate when you arrive, and you will receive your parking pass.
It’s an elevated deck located in front of Radio Row and south of the General Admission handicap seating area.
Your Black Hole Ammo Top Tier Lounge ticket gets you to access to all General Admission areas, plus access to the exclusive Top Tier Lounge area. Your ticket does not get you into the Corporate or VIP seating or dining areas.
No, Pit Passes are in addition to your Black Hole Ammo Top Tier Lounge ticket. They can be purchased for individual artists or for the whole weekend online, or at the VIP Booth on-site.
Yes, no questions asked. You are assigned lounge space, best available, by Fest customer service ahead of the festival. Note there is an area in the back of the lounge for the bar, food, limited standing room, and stairs to exit the Black Hole Ammo Top Tier Lounge from the back as well as stairs near the front for access.
Black Hole Ammo Top Tier Lounge fans have exclusive access to permanent, private bathrooms on the Rock Fest grounds. They are located near the Black Hole Ammo Top Tier Lounge deck.
The Pit line begins at the top of the picture line by the sound stage. You are let into the Pit approximately 20 minutes before the band starts. You can leave and get a stamp to re-enter. The Pit is handicap accessible. The Pit is emptied after each show to prep for the next.
If you have a dietary restriction or food allergy, please alert one of our chefs the day you get in. They’ll be happy to make sure you have a delicious option each day of the festival.
Yes, a smoking area is available on the back deck (near the bar). To respect nearby fans, smoking is not allowed in the lounge seating area.
Wednesday is a complimentary exclusive party for our 3-day ticket holders only.
You should receive your email receipt right after placing your order. Check your junk mail—the receipt is coming from SeeTickets. If you placed your order on a Payment Plan, please log in to your SeeTickets account at www.SeeTickets.us to view your order details. This is where you’ll also find a PDF receipt in your account.
You have two options: wear it every day until the festival arrives and be the coolest person you know, or replace it for $35. If you need it replaced, give our office a call – at 715.289.4401 and we’ll process your $35 payment over the phone. (Note, only the original purchaser of the wristband is able to receive a replacement). Then, mail in your old wristband to our office at 24447 County Highway S, Cadott, WI 54727.
Refer to your original receipt (sent via email) that you should have received upon placing your order. If there is a discrepancy, please call our office at 715.289.4401. Remember that all campsites come with one Campground Access Pass, one vehicle parking sticker, and one camping unit sticker.
If you placed multiple orders, they will arrive at different times. The only time to worry is if your order hasn’t arrived within two weeks before the festival. If that’s the case, please call our office from 8 am-4 pm CST at 715.289.4401.
You are physically receiving a wristband. We sometimes use the words “ticket” or “pass” interchangeably. Wristbands are used for all forms of concert entry (GA, Reserved Lawn, VIP, etc) and campground access. We give you a 21+ wristband as you enter any bar area inside the concert grounds (have your ID with you!).
It depends. We have a firm return policy. As long as you call us within 24-hours of your original order placement, we can cancel that order, and you can place a new one for the correct day.
You only have the option to do this when you initially place the order. This cannot be switched after the order is placed.
You can do so in the Rock Fest mobile app. Click “activate wristband.” After, you can link your wristband to a credit card to go cashless (optional).
Yes, you do. Each day’s wristband is different.
Parking is not included with your ticket purchase. Parking is available online or at the gate when you arrive. Note: 1 parking sticker IS included with the purchase of each campsite. Parking IS included with a Lure Lock Top Tier Lounge wristband.
Yep! The RFID chip inside your wristband is waterproof – no worries.
You can pay for all beverages (beer, drinks, soda & water) and whatever you purchase at the Pop tents. You can also use it at the Merch Store and Artist merch. Some vendors will accept cashless, while others are credit or cash, only. There are ATMs available throughout the concert grounds.
Once you know your new address, update it in the system ASAP by logging into your account online.
Wristbands and passes will start shipping in late winter. If you haven’t received it by July 1st, give us a call and we’ll track it down for you since there’s an RFID chip in each wristband. Please be sure to update your shipping address if you plan on moving.
➡️ Rock-It Club members get first dibs on campsites in the fall.
➡️ A limited number of tickets go on sale in the fall during PRESALE.
➡️ Then, ALL tickets and camping go on sale when the lineup drops Jan/Feb).
Everyone who purchases tickets through Eventim automatically has an account created for them in order to store their Order History. Click the SIGN IN/UP button on the top right part of your screen. Enter the email address you used to purchase your tickets along with the password for that account.
TEXT 715-200-3515 for camper/pool filling. Note, this line is TEXT-only.
Yes! Fresh water stations are located:
Open Wed 12 PM – 7 PM and Thurs-Sat 7 AM – 7 PM.
Electricity is turned on Wednesday around noon.
Northwoods Portable Toilets – 715.891.0568
Yes! That is done through Northwoods Portable Toilets. The earlier you reserve, the better. 715.891.0568
One sleeping unit (tent, RV, camper, etc) and one vehicle is allowed on each campsite. Any extra vehicles will need a parking pass and will be parked in the general parking lot for the duration of the festival.
General campsites are available for anyone to purchase. VIP campsites are reserved only for our VIP, Lure Lock Top Tier, and Reserved Lawn patrons. Electric campsites are limited and come with 15- and 30-AMP plug-ins…anyone can reserve.
Yes, showers are available in the Heathen’s Hwy and The Dark Side campgrounds. Open 24 hrs (except during cleaning times). During peak times (usually mornings), lines can be long and hot water limited. Showers are free. Electrical outlets & mirrors are available in the Dark Side campground facilities.
SOUTH CAMPGROUND SHOWER HOURS
Fill out the Clean Campsite Form (included in your ticket order) and text it to the number listed on the slip along with a picture of your campsite. That’s it!
Garbage pick-up is not provided during the festival. Bring your own garbage bags and take your trash to the nearest trash & recycling bins.
All of our campsites are 18’ wide and 40’ deep.
The Campground Shuttles run Wednesday from 5 PM – 12 AM and Thurs-Sat from 10:30 AM – 1 AM
ALLOWED in campgrounds
All attendees are subject to search upon entry
NOT ALLOWED in campgrounds
All attendees are subject to search upon entry
As long as you have the proper passes on yourself and your vehicle, you can come and go as you please.
Pets are allowed in the campgrounds as long as they are leashed at all times. Pets are not allowed within the concert area, with exceptions to service animals, only. If loud noises, large crowds make your pet uncomfortable, please consider a sitter. Please note, some years there are fireworks displays at the festival. As always, owners are 100% responsible and liable for their pet.
Yes — generators are welcome at all campsites.
Only quiet generators (60 dB or lower at 10 ft away) can run 24/7. Download a free decibel meter app to check if yours qualifies. If it’s louder than 60 dB: You’ll need to turn it off during campground quiet hours (2:30 AM – 7 AM).
Safety note: Point all generator vents away from neighboring tents, RVs, and sleeping areas to prevent dangerous exhaust buildup.
Good news — you no longer need to register your generator if you have a medical need.
Quiet generators (60 dB or lower at 10 ft away): You can run them 24/7, no registration required. Download a free decibel meter app to check if yours qualifies. If it’s louder than 60 dB: You’ll need to turn it off during campground quiet hours (2:30 AM – 7 AM).
For your safety and others:
Place your generator at least 20 feet away from doors, vents, and windows.
Point exhaust vents away from neighboring sleeping areas.
Place on grass to help dampen noise (avoid hard surfaces that amplify sound).
Yep! Make sure they have the camper sticker to be able to drop off Sun-Tues! Please DO NOT place the camper sticker on the rig until you are parked at your campsite.
Starting Wednesday at 9 AM, anyone entering the campgrounds needs a festival wristband, a Camp Access Pass, a camper sticker, and a vehicle sticker. NO EXCEPTIONS.
If you are in a group and one person has all the wristbands/stickers, that person MUST distribute stickers prior to entering the campgrounds. You WILL NOT be allowed into the campgrounds without appropriate wristbands/stickers.
Camping gates/Main Gate hours
Sun: 10 AM – 6 PM
Mon-Tues: Noon – 8 PM
Wednesday: 9 AM – the duration of the festival (open 24/7)
*Campers out by Thursday at 4 PM following the festival
When you arrive at the Main Gates, staff will instruct you where to apply your camper sticker. Tents and pop-up campers, have your sticker handy when you arrive and apply after set-up. Apply with care. This is a ONE TIME application. No replacement stickers will be given.
Early camping hours are Sunday from 10 AM-6 PM & Monday and Tuesday from 12 PM-8 PM.
NOTE: campsite sticker required. So, if Dad/friend is planning on dropping off a camper for you, make sure he has the camper sticker and drops off between Sun.- Tues. Please DO NOT place the camper sticker on the rig until you are parked at your campsite. As of Wednesday, anyone entering or exiting the campgrounds MUST be wearing a concert wristband. Anyone is welcome to camp early for no extra charge.
One sleeping unit (RV, tent, camper, etc) and one vehicle is allowed per campsite – no exceptions.
A maximum of six people are allowed per campsite.
We recommend calling in during Early Renewal Week so you can spend more time having fun rather than waiting in that line (which can be quite long). When renewing, you can request to move your seats closer to the stage, or closer to the aisle. If a move is possible, your SeeTickets account will reflect the move Saturday morning of the festival. Any remaining tickets will be available for purchase Saturday to those on-site exclusively. *Note – only the original owner of the ticket(s) may renew it. These tickets are non-transferable, with the exception of immediate family members (parents, children, siblings
We will be opening phone renewals for Rock Fest 2027 (Dates coming soon) During the renewal process, you can request moving up rows closer to the stage or closer to the aisle. Staff will move seats as requested (if better seats are available) beginning with Row 1, to Row 2, Row 3, moving back.
Yes, you can renew all your campsites alongside your VIP tickets. You can also grab any additional Camp Access Passes and Parking Stickers that you may need. If you would like additional campsites, you can purchase those after Rock-It Club sales in the fall.
The VIP Booth is open:
Wed: 5 PM – 9 PM
Thurs: 11 AM – 9 PM.
Fri: 11 AM – 5 PM
Sat: 11 AM – 9 PM.
We filter you through the VIP gates. The first 50 or so people who have been waiting in line will enter FIRST, then, we will begin to let you through the gates. If you want to ensure you get a front-row spot, you will need to wait in the Pit Pass line. The line begins at the top of the picture line by the sound stage. You are let into the Pit approximately 20 minutes before the band starts. You can leave and get a stamp to re-enter. The Pit is handicap accessible. The Pit is emptied after each show to prep for the next.
The only way you are able to put tickets into someone else’s name, is if they are an immediate family member. You may not give tickets to friends, or distant relatives. You must be able to show proof of immediate family members at the VIP Booth, when you renew your tickets. Proof includes drivers’ licenses and marriage certificates.
Yes, no questions asked.
Yes, as long as you don’t take too much time up front, impeding others’ vision. Please take a photo and head back to your seat as soon as possible. Security will be around to ask you to head back to your seat, as well.
They are permanent A/C bathrooms located on the far North end of the VIP Café tent.
You can purchase any campsite you’d like. If you would like to camp in Electric or General Camping, instead of VIP, you are more than welcome to do so.
Yes! Show your VIP wristband at the gate when you arrive, and you will receive your parking pass.
Choose carefully as this option cannot be switched after the order is placed. Please be aware that there is an $8 fee with each wristband, so individual daily wristbands total $24 in fees.
Serving Thurs – Sat 11 AM – 2 PM and 4 PM – 8 PM.
If you have a dietary restriction or food allergy, please alert one of our chefs the day you get in. They’ll be happy to make sure you have a delicious option each day of the festival.
Yes, the nearest hotels are about 20 minutes away. Visit this page to view our partnering hotels, and purchase a weekend shuttle pass.
You can! Make sure you have a parking pass for the weekend or the day you plan on coming (purchase online or at the gate). You will park in General Parking, located right outside of the concert grounds.
You can certainly Uber or Lyft here! Just download the app and schedule your ride.
If you plan on staying in a hotel, book your room at any of our partnering hotels. Shuttles will take guests to and from these hotels only.
If you are NOT staying in a hotel, you will purchase a Walk-Up shuttle wristband (Walk-Up location listed on this page).
Shuttle wristbands are located under the Add-Ons tab. Choose your shuttle departure time from the times listed. Each wristband is good for one person for the entire weekend and is non-refundable.
Bring your shuttle wristband with you and present it to the front desk upon arrival. If your wristband is lost or you need a replacement, you will have to show proof of original purchase and pay a $40 replacement fee.
NOTE: Be ready in the front lobby 15 minutes prior to scheduled shuttle time. Shuttle drivers, the hotel, and Rock Fest are not responsible for missed departures. All tickets are round trip and good for the entire festival. There are no 1-day or 1-way rides. Wristbands are non-refundable. Do Walk-up Shuttle riders also report to the hotel lobby? Or do they wait elsewhere?
We recommend purchasing your shuttle wristband WITH your tickets to avoid paying shipping fees again.
As a member, you’ll enjoy many PERKS, including:
When you call to join, you’ll renew the campsite you had last year first. Then, if you’d like to move yours, you’ll call back the following week to do so. Watch for “Add/move” dates in your email and on the socials.
A Rock-It Club membership card is $65. If you’d like to renew more than one campsite, you’ll purchase the same number of membership cards as campsites.
You have the option to renew your membership and campsites each fall.
You bet! First, call during the posted dates to renew the campsite you had last year. Then, call back during “add/move” week to grab those additional campsites. Watch for “Add/move” dates in your email and on the socials.
A Rock-It Club card is $65, and you renew it each fall. If you have more than one campsite, you’ll need to purchase the same number of Rock-It Club cards as campsites in order to renew early.
You can! First, call during the posted dates to renew the campsite you had last year. Then, call back during “add/move” week to move. Watch for “Add/move” dates in your email and on the socials.
You bet! First, call during the posted dates to renew the campsite you had last year. Then, call back during “add/move” week to grab those additional campsites. Remember, you’ll need to purchase the same number of Rock-It Club cards as campsites in order to renew them all early. Each Rock-It Club card is $65.
Since Rock-It Club members get first dibs on campsites, we don’t put the campground map on the website during posted Rock-It Club weeks (as they are not available to the general public yet). Let us know where you’d like to be and we’ll get you the best available site(s)!
One Reserved Lawn ticket (wristband) gets you into the concert grounds, and into the preferred Reserved Lawn Seating area (located directly behind VIP). This assigned seat comes with a collapsible Rock Fest lawn chair, which you are welcome to take with you when the festival is over. This ticket does not include a Camp Access Pass, so please plan accordingly if you are camping.
Nope! You may leave it right where it is and it will be waiting for you when you return the next day. Remember you can take it home with you at the end of the festival!
Parking is not included with your ticket purchase. You can purchase parking online or at the gate upon your arrival. Note, that if you purchased any campsite, you will also receive one sticker for a vehicle that IS included with your campsite purchase.
We recommend calling in during Early Renewal Week so you can spend more time having fun rather than waiting in that line (which can be quite long). When renewing, you can request to move your seats closer to the stage, or closer to the aisle. If a move is possible, your SeeTickets account will reflect the move Saturday morning of the festival. Any remaining tickets will be available for purchase Saturday to those on-site exclusively. *Note – only the original owner of the ticket(s) may renew it. These tickets are non-transferable, with the exception of immediate family members (parents, children, siblings
We will be opening phone renewals for Rock Fest 2026 on April 21-25, 2025. During the renewal process, you can request moving up rows closer to the stage or closer to the aisle. Staff will move seats as requested (if better seats are available) beginning with Row 1, to Row 2, Row 3, moving back.
The line for Pit Passes is at the top of the picture line by Front of House (sound tower). You are let into The Pit approximately 20 minutes before the band starts. No food, drinks, or selfie-sticks are allowed in The Pit. You can leave and get a stamp to re-enter. The Pit is handicap accessible and is emptied after each show to prep for the next.
You can purchase them online or during the festival at the VIP booth if they are available.
Food, beverages, and selfie sticks.
If you place an item on a payment plan, you’ll pay 40% of the total today. Depending on when you place the order will affect when the remaining two payments will be withdrawn from your account. Each of these payments will pull 30% of that order (40% – 30% – 30%). Payment plan fees do apply per ticket—please make note of these as you’re selecting this option. Not all items are payment plan eligible. If you need to update your payment information, log in to your Eventim account at www.eventim.us, using the same email you used when placing your order.
Payment plans are only available through April.
Yes—there is a 10-day grace period. Update your payment information to avoid forfeiting your tickets at www.SeeTickets.us.
Log in to your SeeTickets account at www.SeeTickets.us. Use the same email address you used when placing your order. If you’ve missed a payment, there will be a message waiting for you in your account, and it will prompt you to update your payment information. Once updated, SeeTickets will automatically process payment.
No, you do not need to create an account to order merch online. You are welcome to create an account if you want to check on past orders, billing information, payment methods, and account details!
Don’t have an account? Simply checkout as a guest by filling in your billing and Credit Card information. 🙂
We begin processing orders as soon as they are placed. For this reason, we are unable to cancel or make changes to orders.
Merch runs true to size.
Please choose the size you believe will fit best. There will be no returns or exchanges. All sales are final. If you are in-between sizes, your best bet may be to size up.
How do I report an incident at the festival?
Our fans’ safety is our number one priority. Send an anonymous text message to our Tip Hotline (315-847-3378) to communicate directly with Security Dispatch.
If you experience sexual assault at the festival, report it immediately. The National Sexual Assault Hotline is 1-800-656-4673 and is available 24/7.
The festival will take place rain or shine. Chippewa Valley Music Festivals, in cooperation with local emergency services, will provide the most up-to-date weather information available. Weather announcements will be made on stage, including notifications on our mobile app and social media channels if severe weather threatens the area. All acts advertised have confirmed their appearance at the festival; however, acts are subject to change without notice. There will be no refunds or exchanges resulting from any act’s failure to appear at the festival.
