GENERAL FAQS

What are the dates for the festival?

The 2017 dates are July 13-15, 2017.

Where is the festival located?

Rock Fest is a stationary festival located in Cadott, Wisconsin.

What are the festival hours?

The concert gates will open for the first time at 5:00 PM on Wednesday, July 12th for a Bonus Bash exclusive to our 3-day ticket holders. The rest of the weekend, the general gate hours are as follows;

  • Wednesday - Gates open at 5:00 PM
  • Thursday - Gates open at 11:00 AM
  • Friday - Gates open at 11:00 AM
  • Saturday - Gates open at 11:00 AM

When does (insert artist name here) go on stage?

An announcement about daily schedules during the festival is TBA.

What happens in the event of severe weather?

Our Weather Policies can be found at the bottom of this page.

Is there free wifi?

Free wifi is available within the concert grounds, but coverage does not extend into the campgrounds.

What can I bring in?

You can bring in collapsible chairs, blankets, EMPTY water bottles or mugs, and various other necessities such as sunscreen, lip balm, sweatshirts, etc. All patrons WILL be subject to search upon entry.

What can’t I bring in?

Prohibited items include the following: any food and beverages, professional recording devices, professional cameras, selfie sticks, knives, firearms, illegal substances, and fireworks. Umbrellas are allowed, but must be taken down during artist performances. All patrons will be subject to search upon entry.

Where is the First Aid station located?

It can be found at the top of the hill.

Where are the restrooms located?

There are porta-potties located throughout the concert grounds and campgrounds. The VIP restrooms are located outside of Section A.

I was taking too many selfies, and now my phone is dead. Where can I get it charged up?

There are charging stations available at all of the bars as well as in the Fest Crew Tent outside of the Loud & Local Stage.

Where are your ticket outlets located this year?

We will have a full list of ticket outlets available closer to the festival.

Is Rock Fest handicap-accessible?

Yes! We have handicap-accessible camping, parking, and seating available. To purchase a handicap-accessible campsite in rows C, D, or E, please call the office at 800.326.FEST and have your handicap placard number available.

Crap, I got drunk and lost my (insert item here). Where is the lost and found located?

During the festival, the lost and found is located at the Information Booth at the top of the hill. After the festival is over, all lost and found items will be transferred to the office, where they will remain for one month, at which point all unclaimed items will be donated. Call 800.326.FEST after the festival’s completion to check and see if your item has been found.

Where can I find a festival map?

An interactive festival map is available within our mobile app. A printed version of the festival map can be found in our booklet, which is given out for free during Fest. There are also large-scale versions of the festival map located at kiosks throughout the grounds, as well as outside of the VIP booth.

Can I buy Pit Passes at the event?

Yes, just head over to the VIP booth to do so.

Do you offer a payment plan for paying off my order?

Yes, just make sure that you select that option at checkout.

Are there children’s tickets available for purchase?

Children under six are admitted free of charge with a paid adult. Children over six will be full-price.

I’m thirsty. How can I buy a drink?

The four bars accept cashless, as well as drink tickets. Tickets can be purchased at any of the five ticket booths inside the concert grounds.

I woke up hungover and hungry. Is there breakfast available onsite?

You’re in luck! Breakfast is served inside the Loud & Local bar from 9 AM to noon daily throughout the festival.

Are credit cards accepted?

Credit cards can be used at some vendors, but not all. You are able to purchase food and drink tickets with credit cards as well.

Are there ATMs onsite?

Yes.

WRISTBAND FAQS

Why didn’t I receive my e-Ticket after I placed my order?

Because as of 2015, we no longer send e-Tickets. Instead, you will receive your physical wristband/s and any other passes that you ordered in the mail.

When will my wristbands arrive?

Wristbands and passes will start shipping in April of 2017. If you don't receive your wristband right away, don't worry. If July 1st comes around, and you still haven't received your order, please give us a call at 800.326.FEST.

What if I’m planning to move before my wristbands and passes arrive?

If you already know your new address, please update it in the system by logging into your account online. If you don’t know your address yet, please update it as soon as you know.

I got my wristband in the mail. Can I put it on?

NO. Once the wristband is tightened, it cannot be loosened. Please wait until you’re on your way to the festival to put your wristband on.

Oops, I already put my wristband on. Now what?

You have two options. You can either wear it every day until the festival arrives, and be the coolest person you know, or you can go through the process of replacing it, and you will be subject to a $35 fee. If you need it replaced, please send the wristband along with a $35 check prior to the festival. Our address here is 24447 County Highway S; Cadott, WI 54727.

NOTE: if you are not the original purchaser of the wristband, you will not be able to receive a replacement.

Do I have to register my wristband?

Yes. No exceptions.

Why do I have to register my wristband?

You are required to register your wristband for the following reasons:

  • Wristband registration protects you in case you lose your wristband, it is stolen, it is damaged or it simply stops working. Only the person who registers their wristband or the original purchaser can be issued a replacement wristband. We don't know it's yours unless you register it.
  • Only valid, authentic wristbands will be able to be registered, so you'll know right away that your pass is working.
  • Everyone that registers their wristbands will be automatically entered to win various prizes.
  • Only registered wristbands will be able to utilize the super convenient cashless option!

How do I register my wristband?

Visit http://rockfest-registration.frontgatetickets.com/item-lookup.php and follow the prompts. Make sure you have your credit card handy if you would like to utilize our convenient cashless option.

My wristband arrived broken. Now what?

While that’s highly unlikely since all of our orders are sent out in padded envelopes, in the event that this has happened, you will have to provide photographic proof that the wristband is dysfunctional. Please call 800.326.FEST to see if you will be able to receive a replacement.

NOTE: If you are not the original purchaser of the wristband, you will not be able to receive a replacement.

Can I pay for food and drinks with my wristband?

Yes and no. If you sign up for the cashless option when you register your wristband, you will be able to utilize your wristband as a method of payment for all beverages including beer, soda, and water, as well as use it at the pizza and pop tents, and the merch booth.

NOTE: You can NOT use cashless to pay for food from all other vendors. Some vendors will accept cashless as a method of payment while others will only accept cash or credit. More information regarding which vendors will be cashless will be available closer to the festival.

I got my wristband wet. Will it still work?

Definitely. The RFID chips within the wristbands are waterproof. You can wash your hands, shower, and even swim with them on without ruining them.

The festival is getting closer and I still haven’t received my wristband. What do I do?

Once your order ships, you should receive tracking information delivered to whatever email address you used to place your order. If the festival is two weeks or less away and you still haven’t received any tracking information, please call our office at 800.326.FEST. We will look up your order and help you out!

I don’t think I received the correct items. How can I double-check my order?

First, please refer to your original receipt that you should have received upon placing your order. Double-check all of the items that you ordered there. If there is a discrepancy, please call our office at 800.326.FEST. Please remember that all campsites come with ONE camp access pass.

I placed multiple orders, but I’ve only received one so far. What’s up?

If you placed multiple orders for different items, they will be arriving at different times. There’s no need to worry unless it is within two weeks of the festival and you still haven’t received your complete orders. If that’s the case, please call our office at 800.326.FEST.

Can I switch my 3-day VIP wristband into three individual daily wristbands?

No. This would have needed to have been indicated when placing your initial order, and cannot be switched once the order has been placed.

Can I switch my 3-day Reserved or 3-day General Admission wristband into three individual daily wristbands?

No, the only pass that has that option is the VIP pass at the time the VIP order is placed.

CAMPING FAQS

Where can I purchase my camping accommodations?

Easy! Click here.

What are the campground hours?

Early camping check-in hours are listed below. As of Wednesday, July 12th, the campgrounds will be open and staffed 24/7 throughout the duration of the festival. Anyone who checks-in early (Sunday through Tuesday) will be entered to win meet and greet passes!

  • Sunday, July 9th – 10:00 AM - 6:00 PM
  • Monday, July 10th – Noon - 8:00 PM
  • Tuesday, July 11th – Noon - 8:00 PM
  • Wednesday, July 12th – Open at 8:00 AM

NOTE: You do NOT need your concert pass to enter the campgrounds Sunday through Tuesday. So if Dad is planning on dropping an RV off for you, make sure he gets it done Sunday, Monday, or Tuesday. As of Wednesday, July 12th, anyone entering or exiting the campgrounds MUST be wearing a concert wristband.

Is there a shuttle bus available from Eau Claire to the Fest grounds?

Yes! The shuttle schedule will be posted here as soon as it is updated for the upcoming year.

Can my (insert family member here) drop off an RV for me?

Anyone dropping off an RV on Sunday, Monday, and Tuesday will need the appropriate campsite sticker. As of Wednesday, July 12th at 8:00 AM, everyone entering the campgrounds will need to be wearing a festival wristband AND have the campsite stickers available. NO EXCEPTIONS. So make sure Dad gets your camper dropped off on Sunday, Monday, or Tuesday if he doesn’t want to pay for a concert pass.

What’s the difference between General Campsites, VIP Campsites, and Electrical Campsites?

General Campsites are available for purchase by anyone. VIP Campsites are reserved for our VIP patrons only. Electrical Campsites come with 30 amp and 15 amp plug ins and can be reserved by anyone. 50 amp upgrades are available for an additional fee.

When does the electricity get turned on for the Electrical Campsites?

It will get turned on around noon on Wednesday.

What size are the campsites?

All of our campsites are 18’ wide x 40’ deep.

Can I bring my pet to Fest?

Pets are allowed within the campgrounds as long as they are leashed AT ALL TIMES. Pets are not allowed within the concert area. Exceptions apply to registered service animals only.

Who can I call to rent a portable toilet for my campsite?

Please call Northwoods Portable Toilets at 715.891.0568. These must be reserved at least two weeks in advance of the event.

Who can I call to pump my RV?

Please call Northwoods Portable Toilets at 715.891.0568.

Who can I call to fill my pool or camper with water?

There will be two to three people that will have water trucks going through the grounds. You can flag one down or give them a call to get your pool or camper filled.

  • Jerome- 715.313.0127
  • Dan- 715.226.0471

Please try and reserve these services prior to the event to ensure you get your water in a timely manner. You don’t want to have to wait to party in your pool!

How many tents are allowed per campsite?

Only ONE sleeping unit is allowed per campsite. No exceptions.

How many people are allowed to stay on my campsite with me?

A maximum of six people are allowed per campsite.

I already bought my tickets. Can I buy campsites separately?

YES! You are now able to purchase campsites without also purchasing a 3-day ticket at the same time. Simply click here and select “General Campsite” from the list of items.

What are Campground Access Passes?

Every patron that wishes to go into the campgrounds will need a Campground Access Pass. Campground Access Passes cost $30 each ahead of time and $40 at the gate. For every campsite that you purchase, you will receive one Campground Access Pass free of charge.

Can I come and go as I please?

As long as you have the proper passes on yourself and on your vehicle, you can exit and enter the campgrounds and concert area as many times as you want.

Are there showers available in the campgrounds?

Yes, there are showers available in both the North and South campgrounds. We encourage you to try and avoid the peak shower times (right away in the morning). Typically, the North showers have shorter lines.

What are the shower hours?

Shower hours will be posted closer to the event.

We only want one campsite, but we will have multiple vehicles. What do we do?

Only one vehicle is allowed per campsite. For any extra vehicles, you will have to purchase a parking pass and keep your vehicle parked in the general parking lot for the duration of the festival.

What is “Glamping”?

Glamping is a form of “Glamorous Camping” where the majority of amenities are supplied for you.

I don’t want to camp. Are there hotels nearby?

The nearest hotels are roughly 20 minutes away, but some patrons do opt to stay in a hotel rather than camp. A full list of hotels will be provided closer to the festival. Some hotels have shuttle service available for customers. Check back closer to the festival for a full list of shuttle schedules.

CONNECT WITH US

24447 County Hwy S Cadott, WI 54727 (800) 326 3378 | info@rock-fest.com facebook instagram twitter google+
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